Digitalizing ISO 45003: Integrating Psychological Safety for Process Resilience

Abstract

This presentation addresses a critical blind spot in industrial safety: the shift from purely physical risk management to Psychosocial Risk Governance. While traditional HSE focuses on tangible assets (ISO 45001), catastrophic process incidents are overwhelmingly traced back to human error—a consequence of fatigue, stress, and poor cognitive resilience. The session will introduce ISO 45003:2021, the international standard mandating the inclusion of psychological health within the safety management system, and address the challenge of scaling its requirements across large industrial workforces. We will demonstrate how Digitalization and Predictive AI act as the essential enablers for ISO 45003 compliance.

Specifically, the presentation will showcase practical applications of utilizing non-sensitive, aggregated operational data (e.g., unplanned overtime, short-term absenteeism) to predict Stress Hotspots and estimate Human Error Probability before an incident occurs. The session concludes with a three-step roadmap for industrial leaders to digitally embed psychological safety, ensuring that a psychologically safe workforce becomes the strongest, most resilient barrier against operational failure.

Ms. Bushra Al Hindi
Wellbeing and Wellness Consultant
Future business solutions

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